How can we be of help?

• Start by clicking the 'Where to' option.
• Enter both your pickup location and destination address in the provided boxes.
• Save your workplace and home locations for quick access in the app.
• Alternatively, set the destination location by clicking "Set destination location on the map."
• Your default pickup point is automatically set to your current GPS location. If your pickup location differs, simply tap on the map and update the address.
• Now, choose the type of vehicle you prefer from the options at the bottom of your screen:
  • CNG
  • OBHAI G™
  • EXPRESS
• Place the request and wait for a driver to accept your request.
• Once accepted, you'll be able to track your driver's location and estimated arrival time at your pickup point on the map.
• Stay informed through app notifications, alerting you when your driver reaches the pickup location.

The Estimated Fare is visible beside each vehicle type.

Select your preferred vehicle type from the horizontal panel on your screen. Please note that you can choose or change the vehicle type at any time before confirming your ride request.

Available vehicles can be seen to map screen. If there's no driver when you request one, but a new driver becomes available shortly after, you'll get a notification about the new driver.
Customer can use Find another driver feature if s/he wish to change the assigned driver without canceling the ride. For specific driver customer can use “Connect to a driver” feature

Once the driver is assigned for your ride, the contact details of the driver will be available on your screen. To ensure in-app call, you can choose the Free call option, which will be recorded by OBHAI.

Once your ride is assigned, relevant details such as the driver's photo, car number, and model will be accessible. Please note that these specifics become visible only after the ride is assigned.

Customer can’t cancel the ride once the driver reaches the designated pick-up point and taps arrive button. Customer will be charged a cancellation fee if either 15 minute have passed or the driver has traveled more than 500 meters before arriving.

No, you can download and use the app for free.

No, the booking continues even if you close the app. A push message is sent just before the vehicle arrives. If you leave the app open, you can track the vehicle's arrival live on the map.

Certainly! You have two options to set up your pick-up location:

• Enter the address in the white box while setting the destination.
• Click on the GPS Icon at the bottom left of the screen to use your current location. //In customer app this icon becomes visible from map screen/get all service screen.

The ETA (Estimated Time of Arrival) is dependent upon the pick-up location and destination. The shortest distance for the trip is automatically assigned and the time is estimated based on Live Traffic feed from Google Traffic Analytics.

Yes, you can. Please inform the driver in advance to ensure suitable arrangements are made.

No, there are no recurring charges. OBHAI only charges for the rides you take.

OBHAI services are available 24/7, providing round-the-clock convenience for users. Please note that the availability of free vehicles may vary based on geographical location and time of day.

Yes, you can. OBHAI offers OBHAI Intercity™ Services, allowing you to travel within cities. To utilize this service, kindly book your ride at least one hour before your planned journey.

OBHAI is currently operating in Dhaka, Chattogram, and Cox's Bazar.

We highly value your feedback. After each ride, you can rate your driver and provide comments for any complaints or remarks. Additionally, feedback can be shared through our Facebook page or by calling 16633.

In case of an emergency during a ride, you can use the SOS button on the app to alert our service providers for immediate assistance. Alternatively, you can find helpline and contact numbers on our website or reach out to us via email. For emergency assistance, you can tap the 999 number too.

To download the OBHAI app, follow these steps:

• Go to the Play Store on your smartphone.
• Search for the "OBHAI" app.
• Install the app on your smartphone.

Ensure that your smartphone has at least 1GB of RAM to download the app.

Yes, you can use Facebook to register and log in. // only phone number is used to login and customer can add email address./p>

Absolutely! You can book a ride by calling our Helpline at 16633 or 09610056789.

You can make payments using various methods, including Credit/Debit cards, Mobile wallets, and Obhaimiles™, our loyalty points system that allows you to redeem points for payments.

Advance payments are only applicable to corporate account holders.

You can start using Obhai by following 3 easy steps-

• First, register as a driver by filling up the registration form or share required information with your sales representative.
• A verification call will be conducted from the Obhai Helpline.
• After the verification, you will get your login credentials on your registered phone number, and you can start taking rides with Obhai right away.

Following details are required to register as a CNG driver.

• Unregistered Phone Number
• Bkash Number
• Clear Profile Picture
• NID Card (Smart Card) or Driving License (Smart Card)
• Fitness Paper or Tax Token
• Photograph of Card
• Smartphone

Following details are required to register as a Obhai G driver.

• Unregistered Phone Number
• Bkash Number
• Clear Profile Picture
• NID Card (Smart Card) or Driving License (Smart Card)
• Fitness Paper or Tax Token
• Photograph of Card
• Smartphone

Obhai provides smartphones to drivers who requires it (small charge applicable).

There is no additional payment required to use the Obhai App. Obhai only charges certain commission from each ride.

• Log in to the Obhai Contractor App with your login credentials.
• Slide the “Go Online” button to go online and start receiving ride requests.
• After getting a request, accept it accordingly in the app. The request will stay on your screen for 10 seconds if you do not accept it.
• After you accept a ride request, go to the pickup location and select “Arrived.”
• After you reach the pickup location, select “Start Ride.”
• After you reach the drop-off location, select “End Ride.”
• You can raise issues or rate your passenger after the ride has ended in the app.

When you receive a ride request you will see the estimated earning amount along with pickup and drop off location.

Yes, communicate with your assigned sales person or helpline: 16633 and share photographs of your vehicle to be added in the app.

Once you accept a ride, the contact details and the pick up location of the passenger will be available on your screen. To ensure in-app call, you can choose the Free call option, which will be recorded by OBHAI.

Once your ride is assigned, go to the pick up location as shown in the app and then call the passenger that you have reached the location.

Drivers can cancel any Obhai Ride any time before he has started the ride in App.

No, you can download and use the app for free.

No, ride continues even if you close the app.

The ETA (Estimated Time of Arrival) is dependent upon the pick-up location and destination. The shortest distance for the trip is automatically assigned and the time is estimated based on Live Traffic feed from Google Traffic Analytics.

No, there are no recurring charges. OBHAI only charges for the rides you take.

OBHAI services are available 24/7, providing round-the-clock convenience for users. Please note that the availability of free vehicles may vary based on geographical location and time of day.

OBHAI is currently operating in Dhaka, Chattogram, and Cox's Bazar.

We highly value your feedback. After each ride, you can rate your driver and provide comments for any complaints or remarks. Additionally, feedback can be shared through our Facebook page or by calling 16633.

In case of an emergency during a ride, you can use the SOS button on the app to alert our service providers for immediate assistance. Alternatively, you can find helpline 16633 or reach out to us via email support@obhai.com. For emergency assistance, you can tap national emergency hotline 999 as well.

In case of an item lost incident, immediately reach out to the helpline 16633 for assistance.

The estimated fare can change based on multiple factor which includes the actual pick up and drop off region, any location change, distance travelled, ride time etc.

To download the OBHAI app, follow these steps:

• Go to the Play Store on your smartphone.
• Search for the "OBHAI Contractor" app.
• Install the app on your smartphone.

Ensure that your smartphone has at least 1GB of RAM to download the app.

You can access your earning details from the App home screen or you can communicate hotline 16633 for further queries.

After ending the ride, wait a while to see the amount. If the app screen is yellow, it means the payment has been completed digitally successfully.

Obhai Express, a nationwide “First Mile”, “Middle Mile” and “Last Mile” pick-up and delivery service provider, a wholly owned start-up of MGH Group, currently delivers any essentials including documents, pharma, FMCG, grocery inclusive of E-Commerce, F-Commerce Parcels and for small, medium or large enterprises.

Obhai Express is a wholly owned start-up of MGH Group, and is also supported by its sister concern, a Ride Sharing Platform- OBHAI.

With Obhai Express general users can deliver any needs whether it's documents, homemade food, or gifts. Business customers can also deliver daily parcels, business essentials, or intra-office equipment.

Currently OBHAI EXPRESS is providing All Bangladesh Delivery Service.

Yes, we provide Home Delivery/Door Step Delivery/Last mile Delivery all over Bangladesh.

We have 50 branches all over Bangladesh in key cities- Narayanganj, Savar, Gazipur, Chittagong, Cox’s Bazar, Sylhet, Mymensingh, Noakhali, Naogaon, Faridpur, Bogra, Cumilla, Barisal, Khulna, Jessore, Rajshahi, Rangpur, Dinajpur, Tangail and Brahmanbaria.

We are serving 94% of Bangladesh Post Codes from 50 Branches that are located in 21 Cities-Dhaka, Narayanganj, Savar, Gazipur, Chittagong, Cox’s Bazar, Sylhet, Mymensingh, Noakhali, Naogaon, Faridpur, Bogra, Cumilla, Barisal, Khulna, Jessore, Rajshahi, Rangpur, Dinajpur, Tangail and Brahmanbaria.

Yes, we provide International Delivery as well.

Yes, kindly contact our hotline 16633 for further queries.

Please contact 16633 for any queries.

Obhai Express is currently serving the following industries-

• E-Commerce
• F-Commerce
• Grocery
• Bank
• Fashion and Lifestyle
• Cosmetics and Toiletries
• Books and Stationaries
• Homecare and Appliances
• Medicine and Healthcare
• Gadgets and Accessories

You can reach Obhai Express in the following media:
Hotline: 16633
WhatsApp: +8801313-201222
Email: support@obhai.com

No, Obhai Express provides service to any customer. However, for customized service, a certain Parcel volume is required.

Here, we’ll pick up any Parcel from your location and deliver it to any location of the country within 24-72 hours. However, the delivery commitment is subject to pick up cut off.

To avail Obhai Express All Bangladesh Delivery Service, users need to register as business customer.

Yes, we do provide customizable solutions according to each industry.

We generate customer wise invoice every week.

We provide daily/weekly cash reconciliation via bank transfer/MFS.

We provide cash reconciliation via
a) Bank Transfer
b) Mobile Wallet Transfer (Additional Charges may be applied)

You can contact our hotline: 16633 for any query. Our business customers can also contact their designated KAM for service queries as well.

We have 24/7 dedicated CRM support, WhatsApp Query Support and Emergency Response Team to ensure customer satisfaction.

Obhai Express do not deliver any illegal, harmful and prohibited under the laws of Bangladesh including but not limited to money, explosives, human corpses or body parts, firearms, weaponry, ammunition and their parts, plants and plant material, pornography and/or obscene material, hazardous waste, dangerous goods, dead or alive animal, packages that are wrapped in kraft paper, lottery tickets, gambling devices which are prohibited by law etc.

Yes, we deliver perishable items however, additional charges may be applied.

For All Bangladesh Delivery (Regular and Express) following instruction per Parcel needs to be maintained for each Parcel:
Maximum Dimension: 75 (cm) x 40 (cm) x 30 (cm)
Maximum Weight: 10 KG

For Pick Up Point Inside Dhaka, 1 KG charge ranges from 60-130 BDT. However, charge can differ depending on any sort of customization.

Yes, all our delivery charges are VAT and TAX exclusive.

Yes. Additional one-way delivery charge will be applied for return Parcels.

Yes. Additional charge maybe applied.

Yes. Additional charge maybe applied

Packaging can be arranged; Charges will be decided based on Parcel type.

Yes. Additional charges may be applied.

Obhai Express also provides following value added services (Additional charges may be applied)-

• Parcel Tracking
• Dedicated Key Account Manager
• Proof of Delivery
• Middle Mile Delivery (Store to Store/Warehouse to Store)
• Reverse Logistic Solution
• Collection and Return Management
• Packaging and Labelling Solution
• Short Time Warehousing Solution
• Address Correction
• Flexible Pick Up and Delivery Solution